Refurbished E-Bike Warranty
NAVEE A+ Grade Refurbished e-bikes are covered by a 1-year limited warranty for eligible product quality issues. Warranty coverage varies by component and applies subject to the terms below.
Warranty Coverage
Main Components — Up to 12 Months
Eligible product quality issues affecting the following main components may be covered for up to 12 months:
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Frame
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Motor
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Hub
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Controller
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Display / instrument
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Front fork
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Shock absorber
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Stem
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BatteryFor the battery, replacement may be available if leakage occurs or battery capacity falls below 80% due to a confirmed product quality issue.Battery damage caused by improper storage, failure to charge in a timely manner, use of a non-standard charger, water ingress, impact, drops, unauthorized modification or other user-related causes is not covered.
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Lights
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Turn signals and related switches, where applicable
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Throttle, where applicable
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Brake handle
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Charging port
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Charger and power cord
Selected Wearable Parts — 3 Months
Selected wearable parts may be covered for 3 months for eligible product quality issues, including:
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Decorative cover
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Reflector
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Handlebar grip
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Front / rear fender
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Cushion
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Chain / chain disk
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Flywheel
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Footrests
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Kickstand
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Disc brake
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Inner tire
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Outer tire
Coverage does not apply to normal wear or damage caused by improper use, punctures, insufficient tire pressure, accidents or other external factors.
What Is Not Covered
Warranty service does not apply in the following situations:
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The applicable warranty period has expired.
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The customer cannot provide the required warranty card or invoice, or the information provided does not match.
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Damage is caused by accidents, collisions, aggressive riding or other user-related factors.
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Damage is caused by force majeure, such as fire, earthquakes or flooding.
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Damage results from improper use, maintenance or adjustment contrary to the user manual.
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The product is used outside normal operating conditions.
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The product has been disassembled or repaired by personnel or service centers not authorized by NAVEE.
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The warranty card or product information has been deliberately damaged, altered, scratched or removed.
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The malfunction or damage is not caused by product design, manufacturing or quality issues.
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The product is used for commercial purposes, including rental or sharing services.
Routine maintenance, such as brake adjustment or tire inflation, is not covered by the warranty.
Warranty Period & Eligibility
This warranty applies to A+ Grade Refurbished e-bikes purchased through NAVEE official or officially authorized sales channels.
For online orders, the warranty period begins the day after the product is delivered and signed for.
A valid proof of purchase may be required when requesting warranty service.
If a valid proof of purchase cannot be provided, the warranty period will be calculated as 3 months from the product’s production date.
For eligible products purchased within an EU member state, warranty service applies across EU member states.
Warranty Service Process
Out-of-Warranty Service
If an issue is not covered by the warranty but the product is eligible for repair, paid repair service may be available.
Applicable charges may include:
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Shipping fees
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Replacement parts
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Labor fees
If the same repaired component experiences the same issue again within 3 months after repair, free repair service may be provided in accordance with the applicable terms.
Important Information
Products that have been disassembled or repaired by unauthorized personnel or service centers may no longer be eligible for warranty service.
This limited warranty applies in addition to any mandatory consumer rights that cannot be excluded or limited under applicable local law.
For warranty support, please contact NAVEE customer service or your local authorized dealer.
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