Shipping policy

1. Shipping Destinations

• Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Denmark, Sweden, Ireland, etc.

2. Shipping Methods & Delivery Times

• Orders placed after 5:00 PM (CET) will be processed the next business day.
• All orders are shipped directly from our warehouse in Cologne, Germany, via DPD.
• We do not process or ship orders on weekends or public holidays.
• For pre-order items, please refer to the specific delivery date listed on the product page.

3. Shipping Costs

4. Restricted Addresses

• Non EU countries and remote islands

5. Order Processing & Tracking

• Processing: Once your order is confirmed, our warehouse will pick, pack, and dispatch it within 1–2 business days.
• Tracking: You will receive a Shipment Confirmation Email with a tracking number once your order leaves the warehouse.
• Tracking Delay: Please allow up to 48–72 hours for tracking information to update in the carrier’s system after receiving the email.

6. Order Cancellation & Refusal

• Before Shipment: You may cancel your order free of charge if it has not yet entered the shipping process.
• After Shipment: Once the order is shipped, it cannot be canceled.
• Refusal of Delivery: If you refuse to accept the delivery without a valid reason (e.g., damage), a 10% restocking fee plus the cost of return shipping will be deducted from your refund.

7. Delays & Issues

• Severe weather conditions.
• High demand periods (Black Friday, Christmas).
• Customs inspections (for non-EU shipments).
• If your order is significantly delayed, please contact us immediately.

8. Contact Us

• Email: service_eu@navee.tech
• Hours: 7x24 Hours